Crucial Confrontations
Be prepared with Crucial Confrontations® training.
A crucial confrontation is a face-to-face interaction in which we hold another person accountable for a broken promise, a violated expectation or bad behavior. When avoided or handled poorly, a crucial confrontation results in missed expectations, lack of accountability and puts a patient’s safety at risk. Crucial Confrontations® training directly addresses gaps between expectations and performance with a model that ensures individual and team effectiveness.
Why Do I Need These Skills?
Crucial Confrontations® training helps you master a straightforward step-by-step process for identifying
and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment. Put Crucial Confrontations® training to work and make rapid and substantial improvements in your health care team.
You Will Learn
In Crucial Confrontations® training, you will learn to:
- hold others accountable to commitments
- get to the root cause of accountability problems
- address poor performance effectively
- motivate without using power
Who Needs Crucial Confrontations® Training?
Crucial Confrontations® training is beneficial to hospital employees. Hospital executives, managers and supervisors gain skills in managing people and processes. Whether you’re preventing problems, managing a crisis or handling competing priorities, move your health care team to the next level with this evolutionary yet simple approach. Crucial Confrontations® training will enhance relationships and improve staff vitality,
communication among all levels of the health care team and quality patient outcomes. Crucial Confrontations® training has been approved by the American Association of Critical Care Nurses for 14.5 contact hours, Category 0, file number 00013715.
Registration
The cost to attend is $139, which includes all materials and lunches. The registration fee covers only a small portion of the workshop. The majority of the cost is covered by the Kansas City Metropolitan Healthcare Council. It is being offered in conjunction with the Greater Kansas City Healthcare & Healthcare Information Technology Careers Grant, which is funded by the American Recovery and Reinvestment Act through the U.S. Department of Labor-Employment and Training Administration. Program administrator is the Full Employment Council.
This grant requires participants to provide a copy of their driver’s license and Social Security card when they attend the workshops.
No refunds will be given if you are unable to attend. You may transfer your enrollment to another employee. Email Kathy Nadlman if you are registered and unable to attend.
Upcoming Two-Day Workshops
The following program is scheduled from 8:30 a.m. to 5 p.m.
Click the links to register online.
- June 21-22 — Saint Luke’s South, Overland Park
- Aug. 16-17 — North Kansas City Hospital
Sponsored By
Kansas City Metropolitan Healthcare Council
For More Information
Email Kathy Nadlman or call her at 913-681-5525.